POLICIES

 

Cancellation Policy

A 36 hour notice of cancellation is required — if cancellation of your appointment is less than this time frame, you acknowledge your card on file will incur a cancellation fee of 50% of the service scheduled. I understand unforeseen life circumstances happen, so in this event please reach out to me.

(Cancelling or rescheduling less than 36 hours before your appointment, I not only lose your business, but also the potential business of other clients who could have scheduled and appointment for the same time).

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If you have rescheduled more than two consecutive appointments, you will no longer be able to book services with me.

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No-Shows

 No-showing for your appointment scheduled will result in 100% of the value of your appointment scheduled be charged to the card on file. You agree that if you no-show an appointment, you forfeit the the chance to book with me in the future.

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Arrival Time

Your time is important to me! To ensure I'm on time for all guests, I am unable to complete appointments that begin 15 minutes or more past the scheduled time. 

Please let me know ASAP if you are going to be late. 

I make a conscious effort to stay on schedule with each guest, therefore arriving past the scheduled time will be honored at my discretion.

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Refund Policy

All services are non-refundable.  If you are experiencing challenges with your color, cut or extensions, I will be happy to adjust it for you at no cost within 7 days notice of your original appointment.  

Please make sure you are following all at-home care recommendations to be eligible for complimentary adjustments.

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